Fireflies API

The common use is a scheduled agent: every morning it reads the meetings recorded since its last run, matches each to its client by the attendees’ email domains, and saves what matters about the client as a memory on the client’s company, after a technician approves each one.

Automatically enabled when you configure Fireflies permissions in your agent workflow, or on a dashboard.

What It Does

Find meetings by date, attendee, organiser, keyword or Fireflies channel
Read each meeting’s attendees, summary and action items, and its transcript when you turn on the Transcripts group
Ask AskFred, Fireflies’ AI, a question about one meeting or many
Rename meetings, move them to a channel, make soundbites, upload a recording from a URL, and delete meetings
Share a meeting by email and revoke it, and change who in your team sees a meeting
Add Fireflies to a live call, pause or resume its recording, and capture live action items
Read your Fireflies users, user groups, analytics and audit log, and change a user’s role or a group’s members

Permission Groups

Group	Covers
Meetings & Summaries	Meetings with their attendees, summary, action items, AI app outputs, soundbites, channels and contacts; renaming, moving, uploading and deleting meetings, and making soundbites
Transcripts	Every word said in a meeting or soundbite, with the speaker. Read only
AskFred	Questions to Fireflies’ AI about your meetings, and their threads
Sharing & Privacy	Sharing a meeting with email addresses, revoking that access, a meeting’s privacy in your team, and making a soundbite public
Live Meetings	The meetings Fireflies is in now and their live action items; adding Fireflies to a call, pausing or resuming its recording, live action items and soundbites
Team & Admin	Users, user groups, analytics, the audit log and automation rule logs; a user’s role and a group’s members

Access Profiles

Profile	What it does
Read Only	Reads every group except Transcripts; changes nothing
Helpdesk	Asks AskFred on its own; meeting, sharing and live meeting changes need a technician’s approval. Transcripts off
IT Admin	Reads transcripts, asks AskFred and pauses or resumes the notetaker on its own; meeting, sharing and team changes, deleting a meeting included, need approval
Full Automation	Every read and change, transcripts included, without approval, except the changes under Safety Controls that always ask

Saving client context as memory also needs the agent’s Neo API block: Agent Memories at Read / Write, which asks a technician to approve each memory.

Safety Controls

Control	Behavior
No recording links	Neo never reads a meeting’s audio or video link, or a soundbite’s media link
No forwarding	Neo never sends Fireflies a webhook address, so Fireflies never posts a meeting outside Neo
Changes others see always ask	Every Fireflies change that other people can see or that gives someone access asks a technician for approval, in every profile: renaming, moving, uploading or sharing a meeting, changing its privacy (except to owner only), making a soundbite, adding the notetaker or a live item, making a user an admin, and adding a user to a group. Only AskFred questions, revoking a share, removing a group member, demoting a user, deleting, and pausing or resuming the notetaker follow your approval setting
No passwords in calls	Neo never sends a password, a meeting passcode, a download credential or a signed file link to Fireflies. Share a meeting by email, not by password link, and have a person add Fireflies to a meeting that needs a passcode
No ticket runs	Neo never calls Fireflies on a run that works a ticket: a meeting names no PSA company Neo can check, so a ticket’s text could otherwise steer the agent to another client’s meetings. Use a scheduled agent or a chat
Transcripts apart	A read that includes what was said, or a meeting’s link in Fireflies (anyone with it may open the transcript), needs the Transcripts group as well as Meetings & Summaries
Sensitive data left out	Before it saves a memory, the agent removes passwords, codes, keys, card and bank numbers and personal data, and the technician approves the exact text

Getting started

Core

Triggered & Scheduled Agents

Chat Agents

Integrations

Product

Workflows

Customizing Neo

What It Does

Permission Groups

Access Profiles

Safety Controls

​What It Does

​Permission Groups

​Access Profiles

​Safety Controls

What It Does

Permission Groups

Access Profiles

Safety Controls