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Neo’s team reviews each request. When the vendor has a usable API, the team builds the integration from it within 5 working days, with permission groups, technician approval for writes and a setup guide, like the native integrations Neo already has. When it is ready, it appears in the Directory and you connect it there.

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Send a request

Open Integrations and click Neo builds it. You can also click the first tile in the Directory tab. If you search for a tool that Neo does not list, that tile offers to build it, with your search already filled in. The form asks for: Click Build integration to send it. You can also ask the Neo Support agent: “Can Neo connect to SecureShield AV?” If Neo does not support the tool, the agent confirms the details with you and sends the same request.
Your team can send 5 requests in any 7 days.

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What happens next

  • Neo’s team reviews every request. When the vendor has a usable API, Neo builds the integration within 5 working days of the request; a request from several MSPs for the same tool is built once.
  • A vendor whose API needs a partner agreement, or has no public API, can take longer or be out of reach.
  • If Neo already supports the tool, we tell you in your Neo support chat where to connect it.
  • If the tool is your own or an in-house API, connect it with Custom API, which works with any REST API.

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Through the API

POST /public-api/integrations/requests sends a request. See the API introduction for keys and the reference.