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A tool’s tier is fixed. What changes is when you pay: once per run, or once per call. Workflows that use smart actions (triage, dispatch, and similar) are separate: they bill 1 credit per ticket they work, not by tool tier. See Billing & credits.
The Built-in Capabilities list on an agent (Skills and the always-on tools) does not show credit costs. Skills are free to load. The tools a skill tells the agent to call still bill at the rates below. External API Request is 3 credits per call on a scheduled or chat agent, even though Neo API is free and the API skills sit in that list with no price.

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Worked example

A scheduled agent builds a weekly open-ticket summary and posts it to Teams. One run calls: The same toolbox on a ticket-triggered agent would bill 2 credits for the whole run (Standard is the highest chosen tier; the always-on searches do not set the per-run price). That is why a scheduled agent that looks cheap in the builder can spend hundreds of credits while you iterate. Building the procedure as a custom skill with Neo Support does not spend your plan credits. Running the scheduled agent — including test-mode runs — does.

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Tiers

For PSA, RMM, Microsoft 365, and documentation API tools, the tier follows the access you grant: Standard when every enabled permission group is Read Only, Advanced when any group is Read / Write. PowerShell tools are always Advanced. Neo API stays Free at every permission level.

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Skills are not tools

Skills are procedures the agent loads. Load Skill is Free. The Built-in Capabilities panel lists both:
  • Skills — Resolve Issue, MS Graph API, Autotask API, Neo API, and the rest. Loading any of these costs 0.
  • Tools — Find Documentation, Sandbox Bash, Generate Password, and the rest. Those have the tiers in the tables below.
An “MS Graph API” skill teaches the agent how to use Graph. A Microsoft Graph call still costs 2 or 3 credits on a scheduled or chat agent.

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Test mode still bills

Test mode blocks writes. It does not stop the agent calling tools, and those calls still spend credits — reads go through, and a simulated write still counts as a call. Check spend on Billing or Performance & Cost while you iterate.

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Integration API tools

These turn on from the agent’s Integrations tab. There is no separate toggle. The matching skill in Built-in Capabilities is free to load; each API call bills as below.

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Tools you enable

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Always-on tools

Neo adds these to every agent. On a triggered agent they never set the per-run price. On a scheduled or chat agent, each call bills at the tier below. Create Subagents is Standard (2) when the agent fans work out. See Subagent fan-out.

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Free tools

A Free tool costs 0 on every agent you own. The Neo Support Agent (the built-in assistant) is also not billed against your plan — building or editing a skill there does not spend credits. A few tools are tagged as support tools. They are Free only on Neo Support. On your own chat or scheduled agent they bill at the tier in the tables: Sandbox Bash is 2, Web Fetch is 1, Request Technician Approval is 3. See Billing & credits for plans, top-up, and what happens when you hit the monthly limit.