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Documentation Index

Fetch the complete documentation index at: https://docs.neoagent.io/llms.txt

Use this file to discover all available pages before exploring further.

Neo Agent uses credits to bill for automation work. Each plan includes a monthly bucket of credits. When automations run, they spend credits from that bucket.

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Plans

Starter

$1,300 / mo10,000 credits — around 3,000 tickets automated.

Growth

$2,340 / mo20,000 credits — around 6,000 tickets automated.

Custom

Talk to salesUnlimited automation, enterprise PSA support, custom integrations.
All plans include reactive and proactive agents, every PSA integration except ServiceNow (Custom only), and full onboarding support.

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How credits are spent

The simple rule: one automation = one credit. A ticket triage, a dispatch decision, an end-user reply — each costs one credit. Some heavier work uses more:
  • Standard agentic tools (PSA writes, RMM script execution): 2 credits each
  • Advanced agentic tools (PowerShell, write-access integrations): 3 credits each
You can see exact usage anytime in the dashboard under Billing.

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When you hit your monthly limit

By default, automations pause until your next billing date. You won’t be charged extra and no automation runs are lost — they resume the moment your credits reset. If you’d rather keep automations running, turn on auto top-up.

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Auto top-up

Auto top-up is off by default. Turn it on in your dashboard under Billing → Auto top-up.
When auto top-up is on and you exhaust your monthly credits, one of two things happens:
1

If you're on Starter

We upgrade you to Growth for the rest of your billing period and going forward. That doubles your monthly credits from 10,000 to 20,000.This happens once. If you outgrow Growth too, we move you to the top-up packs below.
2

If you're on Growth or higher

We add a 5,000-credit pack ($750/month) to your subscription. The pack renews monthly with your plan until you remove it.Hit the limit again? We add another pack. There’s no upper limit — your subscription grows with your usage.

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Removing a top-up pack

Top-up packs are reversible — just email your account manager (or support@neoagent.io) and we’ll remove the pack from your subscription. The change applies on your next billing date, so you keep the credits you’ve paid for in the current period.
You stay in full control. Neo Agent never charges you beyond what your plan and active top-up packs add up to.

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When does the top-up actually happen?

Credit usage is checked once an hour. So if you blow through your monthly credits at, say, 14:23, the top-up applies sometime between 14:30 and 15:30. In that small window, automations might briefly pause. They resume as soon as the top-up lands.

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FAQ

Recurring. Top-up packs are subscription items — they add to your monthly Stripe invoice until you remove them. This means you don’t have to keep re-enabling auto top-up every month.
Add the pack via auto top-up, then email your account manager (or support@neoagent.io) when you no longer need it. Removal takes effect on your next billing date, so you keep the credits you’ve already paid for in the current period.
Yes. We email subscribed users at 90% usage so you have time to either turn on auto top-up or upgrade. If you cross 100%, we’ll email you again confirming what happened.
No. Credits reset on your monthly billing date. We size plans generously so most MSPs don’t hit the limit — if you’re consistently running low, Growth or Custom is usually a better fit than stacking top-up packs.
Yes — contact your account manager or sales. Plan switches (Starter ↔ Growth ↔ Custom) go through us so we can prorate the billing cleanly.