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The common use is a lifecycle question: is this machine still in warranty, and when does its coverage end? The agent, or a dashboard, looks the serial up in Lenovo’s eSupport API and answers with Lenovo’s own data: in warranty or not, each warranty and contract with its end date, and whether Lenovo offers an upgrade. A serial Lenovo cannot answer is reported as not verified.
Automatically enabled when you configure Lenovo permissions in your agent workflow.

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What It Does

  • Read warranty for one serial, or up to 1,000 serials in one lookup: in warranty, each base, upgrade and contract warranty with its start and end date, the ship date and country
  • Read warranty codes, service contracts, and the warranty options Lenovo sells in a country
  • Read the product a serial is, its parts, accessories, drivers, manuals and BIOS updates
  • Read Lenovo cases, repair requests, repair orders and service providers for a machine
  • Open a support case with Lenovo

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Permission Groups

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Setup

See Connecting Lenovo to Neo.