- Performance — what Neo did for you: time saved, tickets covered, and how often work finished without a human.
- Cost Analysis — where your spend goes, broken down by workflow, agent, and chat.
Deciding what to automate first? Neo Insights projects the hours and money you could save — for your whole desk, a single end-client, or specific months — before you build anything.
Performance
The Performance tab answers “what did Neo accomplish?” Use the Agents / Workflows / All toggle to scope every metric, and the period selector (top right) to choose the window. Presets wider than your history are disabled — the header shows Execution data since the first run. At the top:
Below the cards, the Neo Impact panel shows ticket coverage — the unique tickets Neo touched versus the total received, and the share handled by your agents, workflows, or Neo overall — next to the Fully Resolved rate (for agents) or Success Rate (for workflows). The Execution Volume chart then plots total executions over time against successful, fully-resolved, and partially-resolved runs.
Cost Analysis
The Cost Analysis tab breaks spend into three views:Chat agents
The Chat Agents view reports conversational usage, split by audience with the Internal / End-user toggle — because the two are billed on completely different models.Internal — your technician-facing agents
Internal covers the chat agents your technicians talk to: the built-in Neo Support Agent plus any dashboard, Teams, or Slack chat agents you’ve built. These draw from your credit pool, billed per tool call — a turn with no tool calls is free. Pick a month to see:- Credits Used, Messages, Sessions, and Active Agents cards
- Chat credits & messages over time — daily credits against message volume
- Per-agent and per-user tables showing who and what is spending
- Tool usage — calls and credits per tool, with plumbing tools (loading skills, Neo’s API, memory) tagged Free so you can see what actually draws credits
End-user — your branded Teams bot
End-user covers your white-label end-user Teams bot — the branded bot your clients’ employees message in Microsoft Teams. It is not billed in credits; it’s priced per active user (anyone who sends at least 2 messages in a month), separate from your credit pool. The full pricing model lives in Chat sessions & billing. Pick a month to see:- Active Users (≥2 messages), Projected charge for the month, Tickets Raised by the bot, and Status — free trial with days remaining, active, trial ended, or disabled — with a shortcut to Billing
- Active users over time — the monthly-active-user trend
- Agents — messages and sessions per end-user agent (no credits; it’s billed per user, not per message)
- End-clients — active users and tickets per client company, expandable to each employee and the specific tickets they raised
The end-user bot runs a 14-day free trial — usage appears here from day one, but nothing is charged until the trial converts. See Chat sessions & billing for trial and billing mechanics.
How to access
1
Open Performance & Cost
Select Performance & Cost from the main menu, or go straight to dashboard.neoagent.io/analytics.
2
Choose a tab
Switch between Performance to measure impact and Cost Analysis to track spend.
3
Scope and filter
On Performance, use the Agents / Workflows / All toggle and the period selector. On Cost Analysis, pick Workflows & Agents, Dispatch, or Chat Agents, then a month.
4
Drill into a run
For step-by-step detail on any single execution, open Event History.
Why it helps
- Prove ROI — show concrete time saved and ticket coverage from Neo’s automations and agents.
- Control cost — see which workflows, agents, tools, and chats consume the most credits, and where your end-user charges come from.
- Spot issues early — a drop in success or resolution rate, or a spike in credits, surfaces here before it becomes a surprise.