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Agents are intelligent AI workers that can choose to use a series of tools at it’s disposal to achieve a specific objective. They provide intelligent suggestions and automate complex reasoning tasks.

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Building Your First Agent

Watch this 5-min walkthrough of building agents in Neo Agent:

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Pricing

Agent pricing is simple:
  • Every Agent execution consumes credits.
  • The total credits for that execution equal the highest tier of any enabled Tool.
  • The agent can use enabled Tools unlimited times during that execution at no extra cost.
Tool tiers:
  • Basic (1 credit): For example: Trigger Another Workflow
  • Standard (2 credits): For example: Update ticket fields, Add Internal Ticket Note, Find PSA Contacts
  • Advanced (3 credits): For example: Suggest Resolution, Send Message to Ticket Contact, Execute RMM script, Microsoft 365 tools
For example, if you enable “Update Ticket Fields” (Standard, 2 credits) and “Send Message to Ticket Contact” (Advanced, 3 credits), a single Agent execution costs 3 credits total. The Agent can use both Tools any number of times during that execution with no additional credits.

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Best Practices

Start with test mode on

When test mode is on, the agent will not take any actions that have side effects (i.e updating tickets, creating time entries, etc.).

Review the agent's decisions

Monitor agent decisions closely when first deployed to ensure quality.

Iterate based on feedback

Refine the agent’s goal and custom instructions so it’s aligned with what you want it to do.