Crewhu API

Automatically enabled when you configure Crewhu permissions in your agent workflow, or on a dashboard.

What It Does

Read CSAT surveys for any period: rating, comment, ticket number and title, the technicians the customer chose, and the customer’s company and contact

Count positive, neutral and negative ratings for the whole team, per technician or per customer

List negative surveys with their comment and ticket, for a follow-up

Read your Crewhu users with their PSA employee id, department and location

Read badges given and prizes redeemed per technician

Send the results of a contest that runs on an external metric

Permission Groups

Group	Covers
CSAT Surveys	Rating, rating label, comment, tags, survey type, ticket number and summary, the technicians the customer chose, the customer’s company, contact name, email, phone and IP address, and when it was answered and reviewed. Read only
Employees	Your Crewhu users: name, employee id from your PSA, hire date, picture, location, department, position, and what each one manages. Read only
Badges & Prizes	Badges and the badges given, with who gave them, to whom, the message and points; prizes and the prizes redeemed. Read only
Contest Results	Send each technician’s score for a contest’s period; it replaces the leaderboard’s results. Write only

Profile	What runs on its own	What asks a technician
Read Only	Every read	No write is allowed
Helpdesk	Every read	Sending contest results
IT Admin	Every read, and sending contest results	Nothing
Full Automation	Every read and write	Nothing

Profile

What runs on its own

What asks a technician

Read Only

Every read

No write is allowed

Helpdesk

Every read

Sending contest results

IT Admin

Every read, and sending contest results

Nothing

Full Automation

Every read and write

Nothing

Control	Behavior
One contest at a time	A contest update must name the contest’s start and end dates. Without them Crewhu would replace the results of every active contest that uses the metric, so Neo refuses it
Only documented calls	Crewhu documents one write. Neo refuses any other write to Crewhu

Control

Behavior

One contest at a time

A contest update must name the contest’s start and end dates. Without them Crewhu would replace the results of every active contest that uses the metric, so Neo refuses it

Only documented calls

Crewhu documents one write. Neo refuses any other write to Crewhu

Getting started

Core

Triggered & Scheduled Agents

Chat Agents

Integrations

Product

Workflows

Customizing Neo

What It Does

Permission Groups

Access Profiles

Safety Controls

​What It Does

​Permission Groups

​Access Profiles

​Safety Controls

What It Does

Permission Groups

Access Profiles

Safety Controls