Neo Agent supports multiple languages, making it easy for global MSPs to serve clients and teams in their preferred language. This feature ensures that your automated communications reach customers in a language they understand, improving satisfaction and reducing miscommunication.

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Supported Languages

Neo Agent can translate messages sent to end-users via the “Notify Ticket’s Contact” and other Notify Users actions. Currently, the following languages are supported for translation:
  • English (default for all communications if no translation is selected)
  • Any other language. Our AI model supports all languages.
The Neo Agent platform interface itself is currently available in English. Multi-language support primarily applies to communications generated by specific actions.

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How to Enable for Notifications

When configuring the “Notify Ticket’s Contact” (or other) action in a workflow:
1

Enable Translation Option

Enable the “Use custom instructions” option in the action configuration
2

Select Target Language

In the “Custom instructions” field, enter the language you want to use, like “Translate the message to French”.
You can use “custom instructions” to post-process the message in any way you want. Translation is just one of the many things you can do with it.