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If your organization uses a firewall to restrict access to your PSA, RMM, documentation system, or other integrated platforms, you need to whitelist Neo Agent’s IP address to ensure reliable connectivity.
This applies to any integration where your system is protected by a firewall or IP-based access control.

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Neo Agent Static IP

Add the following IP address to your firewall’s allowlist: 
74.235.25.90
If you don’t whitelist this IP, Neo Agent may be unable to connect to your systems, resulting in failed syncs, API errors, or workflow interruptions.

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Where to Apply

You may need to whitelist this IP in several places depending on your setup:

PSA Systems

Autotask, ConnectWise, HaloPSA, and other PSA platforms that restrict API access by IP.

RMM Platforms

Datto RMM, NinjaRMM, ConnectWise Automate, and other RMM tools with IP restrictions.

Documentation Systems

IT Glue, Hudu, and other documentation platforms with firewall rules.

Other Integrations

Microsoft 365, Teams, Slack, and any other service with IP-based access controls.