# Neo Agent

- [Guides (236 pages)](https://docs.neoagent.io/_llms/guides.md): Documentation for Guides.

## Recipes

### Starter recipes

- [Assign Technician - Basic](https://docs.neoagent.io/recipes/assign-technician-basic.md): Automatically assign unassigned tickets to the best available technician
- [Self-Serve Ticket Dispatch in Teams](https://docs.neoagent.io/recipes/technician-self-serve-dispatch.md): Let your technicians ask Neo for their next ticket in Microsoft Teams, and have Neo pick the most urgent eligible one and assign it to them
- [Assign Technician - Oversee Board](https://docs.neoagent.io/recipes/assign-technician-oversee-board.md): Scheduled oversight to catch and assign unassigned tickets on specific boards
- [Run Triggered Workflows on a Schedule](https://docs.neoagent.io/recipes/run-triggered-workflows-on-a-schedule.md): Use a Scheduled Workflow to execute an existing Triggered Workflow
- [Analyze Customer Sentiment](https://docs.neoagent.io/recipes/customer-sentiment-analysis.md): Detect negative sentiment and alert management with weekly summaries
- [Assign Technician - Manage Calendar](https://docs.neoagent.io/recipes/assign-technician-manage-calendar.md): Automatically assign tickets while honoring technician calendar events and availability
- [Assign Technician - Adding Schedule Entry](https://docs.neoagent.io/recipes/assign-technician-adding-schedule-entry.md): Assign a technician and automatically create a schedule entry for work
- [Reassign when Technician is unavailable](https://docs.neoagent.io/recipes/reassign-technician-unavailable.md): Automatically reassign tickets when clients respond after the assigned technician's shift has ended
- [Automate Dark Web Alert Tickets](https://docs.neoagent.io/recipes/automate-darkweb-alerts.md): Automatically triage dark web alert tickets, notify end users, and close/update tickets with the correct status using two sequential workflows
- [Status/Time-Based Escalation](https://docs.neoagent.io/recipes/status-time-based-escalation.md): Escalate tickets automatically based on status, priority, and elapsed time
- [Inactive Ticket Follow-up](https://docs.neoagent.io/recipes/inactive-ticket-followup.md): Automatically send customer updates and tech notifications for tickets without recent activity
- [Tickets Without Scheduled Work](https://docs.neoagent.io/recipes/tickets-without-scheduled-work.md): Identify and follow up on service tickets that lack scheduled service calls or todos
- [Reassign Incomplete Scheduled Work](https://docs.neoagent.io/recipes/reassign-incomplete-scheduled-work.md): Daily oversight to catch and reassign tickets with past scheduled entries not completed
- [Notify Contact After Ticket Dispatch](https://docs.neoagent.io/recipes/notify-contact-after-dispatch.md): Automatically notify customers when their ticket is assigned, confirming details and introducing the assigned technician
- [Alert P1 Tickets](https://docs.neoagent.io/recipes/alert-p1-tickets.md): Instantly notify your team when critical priority tickets are created
- [Scan for New M365 Admin Accounts Daily](https://docs.neoagent.io/recipes/scan-new-m365-admins.md): Detect unauthorized admin role assignments across M365 tenants and alert your team automatically
- [Hybrid AD User Onboarding](https://docs.neoagent.io/recipes/hybrid-ad-user-onboarding.md): Set up Neo to onboard users in on-prem Active Directory and sync them to Microsoft 365
- [Disable Inactive M365 Accounts](https://docs.neoagent.io/recipes/disable-inactive-m365-accounts.md): Automatically find and disable M365 accounts with no sign-in activity for 90+ days
- [Rotate Admin & Service Account Passwords Monthly](https://docs.neoagent.io/recipes/rotate-service-account-passwords.md): Automate monthly password rotation for privileged M365 accounts with technician approval
- [Branded End-User Support Bot in Teams](https://docs.neoagent.io/recipes/end-user-support-bot.md): Give a client's employees a Teams bot under your brand that answers questions, checks ticket status, and files tickets

- [API reference (191 pages)](https://docs.neoagent.io/_llms/api-reference.md): Documentation for API reference.

## Changelog

### Changelog

- [Changelog](https://docs.neoagent.io/changelog/latest.md): An overview of updates, we're shipping constantly!
- [Changelog: Apr - Jun 2026](https://docs.neoagent.io/changelog/2026-q2.md): Everything Neo shipped in the second quarter of 2026
- [Changelog: Jan - Mar 2026](https://docs.neoagent.io/changelog/2026-q1.md): Everything Neo shipped in the first quarter of 2026

## OpenAPI Specs

- [openapi](https://api.neoagent.io/public-api/openapi.json)

## Optional

- [Website](https://neoagent.io)

> The links below point to documentation indexes. Follow each `/_llms/` index recursively until you reach documentation pages.

## Indexes

- [Guides (236 pages)](https://docs.neoagent.io/_llms/guides.md): Documentation for Guides.
- [API reference (191 pages)](https://docs.neoagent.io/_llms/api-reference.md): Documentation for API reference.