Dell Warranty API - Neo Agent

The common use is lifecycle planning: a dashboard or a scheduled agent checks the service tags of a customer’s Dell hardware and shows which servers and other devices leave warranty or support in each coming quarter. An agent can also note a device’s coverage and end date on its ticket.

Automatically enabled when you configure Dell Warranty permissions in your agent workflow.

What It Does

Look up up to 100 service tags in one call, with each tag’s warranty and support entitlements: service level, start and end date, and whether it shipped with the system
Read each tag’s model, product line, ship date and country
Read the parts a system shipped with, one tag at a time
Report a tag Dell does not know, or a failed check, as not verified, never as covered

Dell’s Warranty API does not say whether a warranty can be extended, so the agent never reports an extension as confirmed.

Permission Groups

Group	Access levels	Covers
Warranty and Assets	Disabled, Read Only	All four Dell Warranty API operations: the asset header, entitlements, parts, and all three at once

Setup

See Connecting Dell Warranty to Neo.