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The common uses are a scheduled report (“post last week’s CSAT, CES and NPS in Teams”), an alert on each negative rating, and a question in chat (“how did Sam score this month?”).
Automatically enabled when you configure TeamGPS permissions in your agent workflow, or on a dashboard.

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What It Does

  • Read CSAT and CES ratings for any period: rating, comment, ticket number and title, board, the technicians on the ticket, and the client’s company and contact
  • Read the CSAT, CES and NPS summaries: scores, response rates, promoters, passives and detractors
  • Count ratings for the whole team, per technician or per client, and list the negative ones
  • Read client and employee custom survey campaigns, their statistics and answers
  • Read each employee’s scorecard KPIs per day, week, month or quarter
  • Read recognition, points and reward redemptions, goals and strategic plans, meetings, tasks and performance reviews
TeamGPS’s API cannot send a survey. CSAT and CES surveys go out in your PSA’s closed-ticket email, and NPS and custom survey campaigns start in TeamGPS.

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Permission Groups

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Access Profiles

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Safety Controls