Neo Agent is organized around a few core concepts. Understanding these will help you design reliable, scalable automations.Documentation Index
Fetch the complete documentation index at: https://docs.neoagent.io/llms.txt
Use this file to discover all available pages before exploring further.
Key concepts
Triggers & Schedules
Define when a workflow or agent runs—on ticket events (Triggered) or on a schedule (Scheduled)
Filter Tickets
Target which tickets to process using deterministic and AI filters, with AND/OR logic
Workflows
Automated sequences of smart actions that process tickets, update data, and notify users
Agents
Autonomous agents that can work a ticket from start to finish using a choice of tools/actions at it’s disposal to achieve a specific objective