How You Receive Announcements
Dashboard Notifications
All active announcements appear directly in your Neo Agent dashboard, ensuring you see important updates during your regular workflow. These notifications remain visible until the Neo Team marks them as resolved or no longer relevant. Some announcements carry an end date, and one of those disappears on its own when the date arrives. This is used for anything with a known end, such as a webinar or a scheduled maintenance window. An announcement with no end date stays up until the Neo Team clears it.
Email Notifications
Announcements are automatically sent by email to every dashboard user who can sign in.
Product Spotlights
Alongside announcements, Neo occasionally highlights a major new feature with a Product Spotlight — a one-time modal that appears when you open the dashboard. It shows what shipped, a short description, and a screenshot, along with a Docs button linking to the feature’s documentation and, when relevant, an action button that takes you straight to the feature inside the dashboard. Click the screenshot to open it full size, then pressEsc or click anywhere to go back.
Each spotlight appears only once per user: once a spotlight has been shown to you, it never comes back — on any device. If several features shipped since your last visit, they appear together as a small carousel (newest first, each stamped with its release date) so you can page through everything you missed. There is nothing to configure and no subscription to manage; spotlights are reserved for significant releases.
Types of Announcements
The Neo Team sends different types of announcements based on the nature of the update:General Outage
System-wide issues affecting all Neo Agent users and services. These are high-priority notifications about service disruptions that may impact your operations.Partial Outage
Localized problems affecting specific features or client groups. These announcements help you understand if certain Neo Agent capabilities are temporarily unavailable.Newsletter
Periodic news from the Neo Team, such as a product roundup or an invitation to a live session.Payment Overdue
Sent only to your workspace, when your account is overdue. It shows as a red banner at the top of every dashboard page and asks you to pay now, so that your agents and workflows keep running. You cannot close this banner. If you pay by card through Neo’s billing, the banner appears by itself as soon as a payment fails, and goes away as soon as the payment goes through or when your account stops. Otherwise it goes away when the Neo Team confirms the payment or when its end date passes. To pay or update your card, open Billing.Who Receives Announcement Emails
Every active user who can sign in to the dashboard receives outage and newsletter announcements by email. Chat-only members never receive them. There is no per-user setting to manage. The weekly What’s new in Neo email goes to the same people, to people whose invitation is still pending, and to the users of a trial that ended without a paid plan. Each one carries an unsubscribe link, and a person who uses it stops receiving that email. Other emails choose their recipients by role:- Inbox emails that ask for a fix, such as a broken integration or a scheduled agent that failed on every retry, go to your workspace owners and admins.
- Credit and billing emails are described in Billing and credits.
Email Notification Details
When announcements are sent via email:Email Format
- Subject Line: “Neo Agent Announcement: [Announcement Type]”
- Content: The full announcement message formatted for easy reading
- Sender: Official Neo Agent communications address: neo.workflows@neoagent.io