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Neo Agent’s Announcements feature keeps you informed about important updates from the Neo Team. These notifications cover system outages, new features, scheduled maintenance, and general product updates that may affect your experience with Neo Agent. Announcements are automatically delivered through the Neo Agent dashboard and are also sent via email the Dashboard Users.

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How You Receive Announcements

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Dashboard Notifications

All active announcements appear directly in your Neo Agent dashboard, ensuring you see important updates during your regular workflow. These notifications remain visible until the Neo Team marks them as resolved or no longer relevant.
Announcements displayed in Neo Agent dashboard showing active notifications

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Email Notifications

Announcements are automatically sent to the Dashboard Users via email. This ensures your team stays informed even when not actively using the Neo Agent platform.
Sample announcement email showing formatted notification content

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Types of Announcements

The Neo Team sends different types of announcements based on the nature of the update:

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General Outage

System-wide issues affecting all Neo Agent users and services. These are high-priority notifications about service disruptions that may impact your operations.

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Partial Outage

Localized problems affecting specific features or client groups. These announcements help you understand if certain Neo Agent capabilities are temporarily unavailable.

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New Feature

Product updates, enhancements, and new capabilities added to Neo Agent. These keep you informed about improvements and new tools available for your use.

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Maintenance

Scheduled maintenance windows and system updates that may temporarily affect service availability or performance.

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Managing Email Recipients

By default all Dashboard Users are subscribed to announcements. You can unsubscribe to email announcements in Dashboard Users section in Neo Agent’s Role-Based Access Control (RBAC) system. To manage announcement email subscriptions:
  1. Access RBAC: Navigate to the Role-Based Access Control section in your dashboard
  2. Select User: Choose the team member whose notification preferences you want to update
  3. Update Subscription: In actions menu you can Toggle their subscription to announcements on or off
For detailed instructions on managing users and their notification preferences, see our Role-Based Access Control documentation.
The RBAC system allows you to manage announcement subscriptions alongside other user permissions, providing a centralized approach to user access and communication preferences.
Managing announcement subscriptions requires administrative privileges in the RBAC system. Contact your system administrator if you need to modify notification preferences.

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Email Notification Details

When announcements are sent via email:

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Email Format

  • Subject Line: “Neo Agent Announcement: [Announcement Type]”
  • Content: The full announcement message formatted for easy reading
  • Sender: Official Neo Agent communications address: neo.workflows@neoagent.io
The announcements system ensures you receive timely, relevant information about Neo Agent’s status and capabilities, helping you maintain smooth operations and stay current with product improvements.