Automatically enabled when you configure Datto BCDR permissions in your agent workflow.
What It Does
- Find the appliance from the serial number in the ticket title or the ticket’s configuration item
- Read an appliance’s last check-in, storage and active alerts
- Read a protected machine’s last backups, local verification and Datto’s screenshot verification result
- Read Endpoint Backup for PCs and Direct-to-Cloud agents and their last backups
- Read the Partner Portal activity log
- Set a Direct-to-Cloud agent’s bandwidth limit
- Read SaaS Protection customers, seats and backup history for Microsoft 365 and Google Workspace
- License, pause or unlicense SaaS Protection seats
How the agent checks a Datto alert
The agent takes the appliance serial from the ticket and reads the appliance and its active alerts. For a backup or screenshot alert, it finds the protected machine and reads its last backups. If a backup newer than the alert succeeded, its screenshot verification passed and the alert is no longer active, the alert has recovered. Otherwise the agent notes the error and the time of the last good backup. If more than one machine could match, the agent lists them in an internal note and routes the ticket to a technician instead of guessing.Permission Groups
A bandwidth limit of zero, or pausing on metered connections, stops an agent’s backups. The Helpdesk and IT Admin profiles ask a technician before that change.
Pausing or unlicensing a SaaS Protection seat stops that user’s backups, and Datto deletes an unlicensed seat’s backed-up data 30 days later, so both ask a technician under every profile. Licensing a seat asks under Helpdesk and runs on its own under IT Admin and Full Automation.