Axcient API

The common use is a backup alert ticket Axcient sent to your PSA: the agent finds the protected system, reads its backup job’s runs (success or failure, the error, the bytes backed up) and its last AutoVerify boot test, and notes on the ticket whether the backup is good. A scheduled agent can do the same for every client and send a daily backup report.

Automatically enabled when you configure Axcient permissions in your agent workflow.

What It Does

List x360Recover clients with their health, and each client’s protected devices with each job’s health and latest restore points
Read a job’s runs, filtered by status and start time: COMPLETED or FAILED, the error, the bytes backed up and the protected system’s size
Read AutoVerify results: boot, heartbeat, disk check, VSS, and the screenshot
List restore points by vault, and which ones are mounted now for a restore or a virtualization
Read appliances, vaults, storage use per device and per client
Read and set a vault’s connectivity threshold
Read x360Cloud client organizations, their Microsoft 365 or Google Workspace backup status reports, users and shared sites
Read x360Sync users, groups, guests, machines, folders, activity, usage and share links
Read your actual and billable usage

Permission Groups

Group	Covers
x360Recover Backups	Clients, protected devices, backup jobs and their runs, AutoVerify tests, restore points, appliances, vaults and storage use (read only)
Vault Connectivity Thresholds	Each vault’s connectivity threshold: reading it and setting it
Organization and Portal Users	Your partner organization and its x360Portal users (read only)
x360Cloud Backups	Client organizations, backup status reports, users and shared resources (read only)
x360Sync Files	Organizations, users, groups, guests, machines, folders, activity and usage (read only)
x360Sync Share Links	Share links, without their addresses (read only)
Billing Usage	Actual and billable usage (read only)

Access Profiles

Profile	What runs on its own	What asks a technician
Read Only	Every read	No write is allowed
Helpdesk	Every read except billing	A vault threshold change
IT Admin	Every read	A vault threshold change
Full Automation	Every read and write	Nothing

Safety Controls

Control	Behavior
Writes	The one write Neo sends is a vault’s connectivity threshold. Every other write is refused
D2C enrollment tokens	Neo does not create the token that enrolls a new direct-to-cloud agent. A technician makes one in the x360Portal
Ticket scope	On a ticket, the agent reaches only the x360Recover client mapped to the ticket’s company, by a name match or one you confirmed. A call that names a device goes out only after Axcient’s own record shows the device belongs to that client. Estate-wide lists, vaults, x360Cloud, x360Sync and billing are for runs with no ticket company, such as a scheduled report or a chat
Share links	Neo hides each x360Sync share link’s address, which opens the shared files for anyone who holds it

Getting started

Core

Triggered & Scheduled Agents

Chat Agents

Integrations

Product

Workflows

Customizing Neo

What It Does

Permission Groups

Access Profiles

Safety Controls

​What It Does

​Permission Groups

​Access Profiles

​Safety Controls

What It Does

Permission Groups

Access Profiles

Safety Controls