Cove Data Protection API

The common use is a backup ticket: the agent finds the device in Cove, reads its last session (status, errors count, last successful backup, per data source), starts the backup again through your RMM when you allow it, and notes on the ticket what it found. A scheduled agent can do the same for every customer and send a daily backup report.

Automatically enabled when you configure Cove Data Protection permissions in your agent workflow.

What It Does

List each customer’s devices with their backup statistics: last session status and time, errors count, last successful session, selected, processed and sent sizes, active data sources, storage use, profile and retention policy, OS and Backup Manager version
Read the same statistics per data source: files, System State, SQL Server, Exchange, Network Shares, VMware, Hyper-V, MySQL, Oracle, Microsoft 365 Exchange, OneDrive, SharePoint and Teams
Read and change a device: its profile, retention policy, customer, labels, custom column values and features; add and remove devices
Read and change customers, their contacts and notes, and get the command line that installs Backup Manager for a customer
Read and change profiles, retention policies, notification rules and templates, scheduled reports, console users and storage
Read Cove’s service jobs and the audit log

Permission Groups

Group	Covers
Devices and Backup Status	Devices and their backup statistics, a device’s record, labels, custom column values, features and storage nodes
Customers and Deployment	The customer tree, each customer’s record, state, history, contacts, notes and partner properties, and automatic deployment
Profiles and Retention Policies	Backup profiles, retention policies and their features
Notifications and Reports	Notification rules, templates and transports, scheduled report deliveries and unsubscribed addresses
Users and Access	Console users, roles, permissions, sign-in times, invitations and dashboard view settings
Storage	Storages, storage nodes, storage statistics, regions and locations, and moving a device’s data between nodes
Service Jobs	Cove’s jobs that move, copy, consolidate or delete backup data
Account Settings and Audit	Server and environment information, branding, partner URLs, prices, licence agreement information, custom column definitions and the audit log

Access Profiles

Profile	What runs on its own	What asks a technician
Read Only	Every read	No write is allowed
Helpdesk	Every read	A change to a device
IT Admin	Every read, and changes to devices, customers, service jobs and account settings	Changes to profiles, retention policies, notifications, users and storage
Full Automation	Every read and write	Only the changes below

Safety Controls

Control	Behavior
Changes that always ask a technician	Removing a customer, a device, a device’s backup data, a customer’s personal data, a storage or a storage node; changing a customer’s state; starting, approving, cancelling or restarting a service job; and any change that sends a password, token or other credential
Credentials	Neo hides every device password and encryption token, user password, session and remote-access link in Cove’s answers. Neo never signs in as another user, reads a device’s encryption key or reinstall passphrase, looks a record up by its password, or opens remote access to a device
Refused calls	Neo never sends `ModifyUserOnLogin`, the calls a Backup Manager or a storage node makes to report its own work, or the calls that accept or decline N-able’s licence agreement
Ticket scope	On a ticket, the agent reaches only the Cove customer mapped to the ticket’s company, by a name match or one you confirmed. A call that names a device goes out only after Cove’s own record shows the device belongs to that customer or one of its sites. Your whole customer tree, users, notification rules, profiles and storage are for runs with no ticket company, such as a scheduled report or a chat

Getting started

Core

Triggered & Scheduled Agents

Chat Agents

Integrations

Product

Workflows

Customizing Neo

Cove Data Protection API

What It Does

Permission Groups

Access Profiles

Safety Controls

​What It Does

​Permission Groups

​Access Profiles

​Safety Controls

What It Does

Permission Groups

Access Profiles

Safety Controls