1. Create an API key
1
Open API Keys
Sign in to the Datto Partner Portal and open Admin > Integrations > API Keys.
2
Create the key
Click Create API Key. Leave the Client and Vendor fields blank, so the key sees the appliances of every client. Copy the Public Key and the Secret Key.
Datto allows two API keys per partner organization. If both are already in use by other tools, delete or regenerate one of them first.
2. Add the key in Neo
1
Open Integrations
In the Neo Dashboard, open Integrations and find the Datto BCDR card, under Backup & Recovery.
2
Save the key
Paste the Public Key and the Secret Key and click Save. Neo checks them against Datto before saving, so a wrong or deactivated key is rejected straight away.
3. Turn Datto BCDR on per agent
Open the agent, go to the Integrations section, and configure the Datto BCDR block. Pick a profile, or set each area:Example: close Datto alerts that have recovered
Give an agent that runs on your Datto alert tickets the Read Only profile and instructions like these:For a Datto alert ticket, take the appliance serial from the title and check the appliance in Datto BCDR. For a backup or screenshot alert, read the last backups of the machine named in the ticket. If a backup newer than the alert succeeded and its screenshot verification passed, add a note with the backup time and both results, and close the ticket. For Device Not Seen, close it if the appliance has checked in since the alert. Otherwise, assign the ticket to the backup queue with the error and the time of the last good backup.See Datto BCDR API for what the agent can read.