Slide API

The common use is a ticket from a Slide alert email in your PSA: the agent reads the alert the email links to, then the protected system’s backups and snapshots since, and notes on the ticket the error, the boot, filesystem or service verification result, and whether a later backup or verification succeeded. When the system has recovered, it can resolve the alert in Slide. A scheduled agent can check every client’s open alerts, offline Slide Boxes and storage once a day.

Automatically enabled when you configure Slide permissions in your agent workflow.

What It Does

Read alerts (backup failed, scheduled backup missed, agent or Slide Box not checking in, storage low or critical, out of date, duplicate agent connection) and mark them resolved
Read each backup’s status, error code and message, and start a backup
Read snapshots with their boot, filesystem and service verification results, the boot screenshot, and which services failed to start
Read and change protected systems (Slide Agents): schedule, pauses, retention, volumes, alert settings and the services boot verification checks; pair new systems
Read and change Slide Boxes: check-in, storage, versions, network settings and VLANs; reboot
Search files across snapshots, run file restores and push a file back to the protected system
Start, change and stop virtual machines and image exports from a snapshot, and manage disaster recovery networks
Read and change clients, read your account, users and audit log, and read invoices, credit memos and subscriptions

Permission Groups

Group	Covers
Alerts	Alerts and marking them resolved
Backups and Snapshots	Backups, snapshots and their verification results, and starting a backup
Protected Systems	Protected systems, their settings and the services boot verification checks; pairing new systems
Agent Passphrases	Adding and removing a protected system’s passphrases (write only)
Slide Boxes	Slide Boxes, their network settings and VLANs, rebooting and powering off
File Restores	File search, file restores, browsing them and pushing a file back
Virtual Machines and Image Exports	Virtual machines and image exports booted or exported from a snapshot
Disaster Recovery Networks	Disaster recovery networks with their IPsec connections, WireGuard peers and port forwards
Clients	Clients: adding, renaming and deleting
Account, Users and Audit Logs	Your account and its alert email list, users and the audit log
Billing	Invoices, credit memos and subscriptions (read only)

Access Profiles

Profile	What runs on its own	What asks a technician
Read Only	Every read except passphrases	No write is allowed
Helpdesk	Reads, and resolving alerts	Starting a backup, and a file restore. Slide Boxes, systems, VMs and networks stay read only; passphrases and billing stay off
IT Admin	Every read and every write but the next column	Passphrases, disaster recovery networks and the account’s alert email list
Full Automation	Every read and write	Only the writes that always ask (below)

Safety Controls

Control	Behavior
Always ask	Deleting a client, powering off a Slide Box (only someone on site can turn it on again), and a change that pauses a system’s backups or one of its alerts with no end always need a technician’s approval, whatever the profile
Hidden credentials	Passwords, passphrases, pre-shared and private keys, pair codes, download links and remote console addresses read `[hidden by Neo]` in every answer, and Neo refuses a write that sends that value back
Ticket scope	On a ticket, the agent reaches only the Slide client mapped to the ticket’s company, by a name match or one you confirmed. A call goes out only after Slide’s own records show that every agent, Slide Box, alert, snapshot or restore it names belongs to that client. Lists of every client’s alerts, backups or restores, the client list, users, the account and billing are for runs with no ticket company, such as a scheduled check or a chat
Files	Neo does not download invoice or credit memo PDFs or user pictures; the invoice and credit memo lists carry the same amounts

Getting started

Core

Triggered & Scheduled Agents

Chat Agents

Integrations

Product

Workflows

Customizing Neo

What It Does

Permission Groups

Access Profiles

Safety Controls

​What It Does

​Permission Groups

​Access Profiles

​Safety Controls

What It Does

Permission Groups

Access Profiles

Safety Controls