Evernex Backup Portal API - Neo Agent

The common use is a ticket about a failed Microsoft 365 backup at Evernex: the agent finds the customer’s job, reads its newest session and the session’s log, and writes the cause into the ticket, or hands it to a technician with what it read. It also lists every job’s last result in a daily check, and reports licence and storage use per customer.

Automatically enabled when you configure Evernex Backup Portal permissions in your agent workflow.

What It Does

Read backup jobs, their latest state, sessions and session logs, per customer and across customers
Read licensed users, and licence and storage use per customer, per reseller and for your account
Prepare, activate, deactivate and delete tenants, and edit their custom properties
Manage resellers, portal users and storage subscription models
Read backup servers, their proxies and certificates, repositories and S3 credentials

Permission Groups

Group	Covers
Backup Jobs	Backup jobs, their latest state, sessions and session logs, the job report across tenants
Licences & Storage	Licensed users, licence and storage use per tenant, per reseller and for the account
Tenants	Tenants, preparing, activating, deactivating and deleting one, custom properties, tenant requests and their users, a pending user’s password reset
Resellers	Resellers, their tenants and certificates; creating, changing and deleting one
Portal Users	Portal users, roles and profile settings; creating and deleting a user
Infrastructure	Backup servers, their certificates and proxies, repositories, S3 credentials, storage subscription models; adding a server

Access Profiles

Profile	What runs on its own	What asks a technician
Read Only	Every read	No write is allowed
Helpdesk	Every read	A change to a tenant. Every other group stays read only
IT Admin	Every read, tenants, resellers and storage models	Deleting a portal user, and the writes that always ask
Full Automation	Every read and write	Only the writes that always ask (below)

Safety Controls

Control	Behavior
Always ask	These always need a technician’s approval, whatever the profile: deleting or deactivating a tenant, resetting a pending tenant user’s password, creating a portal user (it grants a role), deleting a reseller (with or without its tenants), and adding a backup server, whose settings hold the server’s administrator password
Hidden secrets	Passwords, secrets and tokens read `[hidden by Neo]` in every answer, and a password reset answers only that it ran. Neo refuses any write that sends that text back
Ticket scope	On a ticket, the agent reaches only the tenant mapped to the ticket’s company, by a name match or one you confirmed. A call about one backup job goes out only when the job is in that tenant’s job list. A call that reaches every customer is for runs with no ticket company, such as a scheduled check or a chat
Never sent	Neo never calls the sign-in itself, never uploads a server certificate, and never deletes the portal user it signs in with
Your portal	Neo sends the password only over HTTPS to an Evernex address, and never follows a redirect