What It Does
When enabled, the agent can:- Search ITGlue, Hudu, SharePoint, and other synced documentation
- Find relevant articles, SOPs, and knowledge base entries
- Use documentation context for better resolution suggestions
How to Use
- Ensure your documentation is synced with Neo Agent
- Enable this tool in your workflow
- The agent will automatically search documentation when analyzing tickets
Supported Documentation Sources
- ITGlue
- Hudu