Skip to main content
The Find Documentation tool allows Neo Agent to search your synced documentation sources for information relevant to tickets.

​
What It Does

When enabled, the agent can:
  • Search every documentation source you’ve connected, in one query
  • Find relevant articles, SOPs, and knowledge base entries
  • Use documentation context for better resolution suggestions

​
How to Use

  1. Ensure your documentation is synced with Neo Agent
  2. Enable this tool in your workflow
  3. The agent will automatically search documentation when analyzing tickets

​
Supported Documentation Sources

Content from every connected source is searched together and scoped to the same company, so an agent asks one question rather than one per platform.