What It Does
When enabled, the agent can:- Search tickets by description and note content
- Find similar past issues
- Identify how similar problems were resolved
- Support ticket merging and bundling workflows
Ticket data syncs from your PSA every 24 hours, so results may have up to a 24-hour lag.
How to Use
Use this tool when you want the agent to:- Find similar tickets for merge candidates
- Look up how past issues were resolved
- Identify patterns in recurring problems