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Neo Agent integrates with IT Glue for automatic documentation sync and full read/write API access to IT Glue resources via the ITGlue API tool.
ITGlue API integration in Neo

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Setup

1

Generate IT Glue API credentials

  1. In IT Glue, go to Account → Settings → API Keys.
  2. Click Generate API Key.
  3. Copy the API key.
Useful references:
2

Connect IT Glue API in Neo Dashboard

  1. Go to Integrations → Documentation tab.
  2. Click Add Integration and select ITGlue API.
Select ITGlue API integration
  1. Enter your IT Glue API key.
ITGlue API onboarding form

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What Gets Synced

Once connected, Neo syncs the following daily for search during ticket resolution:
Content TypeStatus
DocumentsSynced
Flexible AssetsSynced
ConfigurationsSynced
OrganizationsSynced (for document organization)

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ITGlue API Tool

Beyond sync, agents can interact with the full IT Glue API in real time — reading, creating, updating, and deleting documents, flexible assets, configurations, contacts, organizations, and passwords. Access is controlled through 7 permission groups with configurable access levels and technician approval requirements.
See the ITGlue API tool documentation for permission groups, access profiles, and safety controls.

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Security

  • Permission-based access control across 7 resource categories
  • Technician-in-the-Loop for write operations on sensitive resources
  • Password writes always require technician approval, regardless of settings
  • Organization deletion always blocked
  • All data encrypted in transit and at rest