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The Web Search tool allows Neo Agent to search the internet for troubleshooting information and solutions.

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What It Does

When enabled, the agent can:
  • Search the web for error messages
  • Find vendor documentation
  • Look up troubleshooting guides
  • Research unknown issues

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How to Use

Enable this tool when you want the agent to research issues beyond your internal documentation:
  • Unknown error messages
  • New software issues
  • Vendor-specific problems
  • General IT troubleshooting

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When the Search Provider Cannot Answer

Sometimes the search provider cannot generate an answer for a query. The tool then tells the agent to search again with a shorter, more general query, or to read the vendor’s documentation with Web Fetch when the agent has it.