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You connect Lenovo once at the MSP level, with the ClientID Lenovo issues for its eSupport API.

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1. Get a ClientID from Lenovo

Lenovo does not offer self-service keys for its eSupport API. Lenovo’s eService team issues a ClientID to each customer, and sends it by email.
1

Ask your Lenovo account manager

Ask your Lenovo account manager or sales representative for access to the eSupport WebAPI (supportapi.lenovo.com), with warranty access (the WebAPI.Warranty role). Ask for parts, content, repair status or cases access too if your agents need them. As a Lenovo partner, you can also ask through the Lenovo Partner Program.
2

Wait for Lenovo's email

Lenovo’s eService team emails you the ClientID, a token.

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2. Add the ClientID in Neo

1

Open Integrations

In the Neo Dashboard, open Integrations and find the Lenovo card, under Customer Success.
2

Save the ClientID

Paste the ClientID and click Save. Neo looks up one warranty with it before saving, so a ClientID without warranty access is reported straight away.

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3. Turn Lenovo on per agent or dashboard

Open the agent, go to the Tools & Settings tab, and configure the Lenovo block under Tools & Integrations. Pick a profile, or set each area: The Read Only profile opens nothing with Lenovo. A dashboard reads Lenovo the same way: give it Warranty and Contracts at Read Only. See Lenovo API for what the agent can do.

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Set up an agent

Ask your Neo Support Agent for what you need, for example: “Add Lenovo warranty to my lifecycle dashboard: for each client’s Lenovo devices, show the warranty end date from Lenovo, and show a device as not verified when Lenovo has no answer.”