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You connect Dell Warranty once at the MSP level, with a Dell TechDirect API key that Dell approved for the Warranty API.

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1. Get a Warranty API key in Dell TechDirect

1

Sign in to TechDirect

Sign in to Dell TechDirect with your company’s account. If your company has no TechDirect account, register one there first; it is free.
2

Request the Warranty API

Open APIs, request access to the Warranty API, and describe your use, for example “check warranty and support end dates of our customers’ Dell hardware by service tag”. Dell reviews the request and emails you when the key is approved.
3

Copy the key

Open APIs > Manage API Keys and copy the Client ID and Client Secret of the approved key.

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2. Add the key in Neo

1

Open Integrations

In the Neo Dashboard, open Integrations and find the Dell Warranty card, under Customer Success.
2

Save the key

Paste the Client ID and Client Secret and click Save. Neo signs in to Dell with them and looks up one service tag before saving, so a wrong key, or a key Dell approved for another TechDirect API only, is reported straight away.

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3. Turn Dell Warranty on per agent or dashboard

Open the agent, go to the Tools & Settings tab, and configure the Dell Warranty block under Tools & Integrations. Every profile reads: A dashboard gets the same group when you ask your Neo Support Agent to build or change it. See Dell Warranty API for what the agent can do.

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Where the service tags come from

A Dell service tag is the device’s serial number. Neo reads it from your PSA’s configuration items (in Autotask, the Serial Number field) or from your RMM’s device audit, so keep it filled in for the Dell hardware you want to track.

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Set up a dashboard or an agent

Ask your Neo Support Agent for what you need, for example: “Add Dell warranty and support end dates to my lifecycle dashboard, per customer and quarter, for servers and other non-workplace hardware, and show devices Dell did not confirm as not verified.”