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Documentation Index

Fetch the complete documentation index at: https://docs.neoagent.io/llms.txt

Use this file to discover all available pages before exploring further.

Neo Agents read your RMM through a single API-backed tool — NinjaOne RMM API, Datto RMM API, N-Sight RMM API, N-Central RMM API, ConnectWise Automate API, or ConnectWise Asio API, depending on which RMM you’ve connected. It gives the agent the device and monitoring context it needs to triage tickets, pick the right remediation, and spot upsell opportunities.
The RMM API tool appears in your agent automatically once you connect an RMM — there’s no separate toggle in the tool list. You control what it can do on the workflow’s Integrations tab. To run scripts on a device, see Execute RMM Script.

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What It Does

  • Look up devices and their details — OS, last check-in, online status, owner, organization
  • Map a ticket’s configuration item to the right RMM device
  • Check installed software and software inventory
  • Read open alerts and monitoring conditions
  • Check patch and OS-update status
  • Read backup status (where the RMM exposes it)
  • Map RMM organizations to your PSA companies
  • Reach any endpoint your RMM’s API exposes, gated by the permission groups you enable

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Permission Groups

Each RMM integration is split into permission groups — for example Devices, Organizations, Software, Alerts, Automation, Backup, and others (the exact set varies by RMM). Every group has an access level:
LevelWhat the agent can do
DisabledNo access to this category
Read OnlyQuery and list operations only
Read / WriteCreate and update operations (where the RMM supports it)
Most RMM use cases only need Read Only — the agent reads device and monitoring state to make decisions, and acts through Execute RMM Script.

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Safety Controls

ControlBehavior
Read-by-defaultStart with Read Only — the agent observes, scripts do the acting
Technician-in-the-LoopRequire human approval before writes — configurable per permission group
Test modeWhen test mode is on, the agent plans writes but doesn’t execute them

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How to Configure

1

Connect your RMM

Set up the integration for your RMM platform.
2

Choose permission group access levels

On the workflow’s Integrations tab, set each RMM permission group to Read Only or Read / Write.
3

Enable script execution if needed

Turn on the RMM scripting permission to let the agent find and run scripts — see Execute RMM Script.
Pair the RMM API with your PSA and documentation tools: the agent can read a disk-space alert, check the device age in the RMM, run a cleanup script, and — if the device is old — message the customer about a refresh. That’s a maintenance ticket turned into a hardware quote.