This tool lets a Neo Agent find a relevant script in your RMM’s library, run it on the right device, wait for the job to finish, and act on the result — close the ticket on success, escalate or try an alternative on failure. It’s how Neo does zero-touch remediation.Documentation Index
Fetch the complete documentation index at: https://docs.neoagent.io/llms.txt
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Enabled automatically when you turn on RMM script execution on the workflow’s Integrations tab — there’s no separate toggle in the tool list. Requires a connected RMM that supports script execution (NinjaOne, Datto RMM, N-Sight; more in progress). For read-only device and monitoring data, see RMM API.
What It Does
- Search your RMM’s script library by description and match it to the ticket’s issue
- Resolve the ticket’s configuration item to the right RMM device
- Run the script on that device
- Wait for the job to complete and read its output
- Verify the issue is resolved, then take follow-up action — close and notify, escalate, or try another fix
Safety
| Control | Behavior |
|---|---|
| Technician-in-the-Loop | Require human approval before any script runs — strongly recommended until you trust the agent’s choices |
| Script library is yours | The agent can only run scripts that already exist in your RMM — it can’t write new ones |
| Custom instructions | Tell the agent which scripts to prefer, which to avoid, and when to escalate instead of running anything |
| Test mode | When test mode is on, the agent picks the script and device but doesn’t run anything |
How to Configure
Connect an RMM that supports script execution
Set up NinjaOne, Datto RMM, or N-Sight.
Enable RMM script execution
On the workflow’s Integrations tab, turn on script execution for that RMM.
Set approval requirements
Start with technician approval on. Add custom instructions about which scripts to prefer or avoid.
Watch the results
Review every run in Event History before widening automation.