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When you connect your RMM with Neo, Neo will search through all of the scripts you have setup, understand what devices are registered in your RMM. It will then have the ability to find and run scripts to fix issues detailed in tickets. For example, if a user raises a ticket about not seeing a piece of software, Neo will search through your scripts and find the one that is most likely to fix the issue. It will then run the script on the device that is registered in your RMM.
Setting up your RMM with Neo is a simple process. You will need to generate API credentials for your RMM and then configure the integration in Neo.

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Setup Guides

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Datto RMM

1

Enable API access

Navigate to Setup > Global Settings > Access Control and enable API access for your account.
2

Generate API keys

Go to Setup > Users, select a user, and generate API keys for authentication.
3

Configure in Neo Agent

Use your API Key and Secret Key to configure the integration in NeoAgent.

Complete Setup Guide

Follow Datto’s official documentation for detailed API setup instructions.

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N-Able N-Sight RMM

1

Access API settings

Log into your N-Sight RMM dashboard and navigate to the API configuration section.
2

Generate API key

Create a new API key with the appropriate permissions for monitoring and automation.
3

Configure in Neo Agent

Set up the integration in Neo Agent.

Complete Setup Guide

Follow N-Able’s developer documentation for API key generation.

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N-Able N-Central

1

Create API user

Set up a dedicated API user account with appropriate role-based permissions.
2

Configure in Neo Agent

Assign the necessary permissions for monitoring, alerting, and automation tasks.

Complete Setup Guide

Follow N-Able’s official documentation for creating API users.

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NinjaOne

1

Select your region

Select your region from the dropdown. This is the region of your NinjaOne instance.
2

Authenticate with NinjaOne

Click the Authenticate button to authenticate with NinjaOne. A popup will open for you to complete the consent flow. You will need to be an admin of your NinjaOne instance to complete the consent flow.
3

Complete the consent flow

Once you have authenticated with NinjaOne, you will be redirected back to Neo and NinjaOne will be connected.