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When you connect your RMM with Neo, Neo will search through all of the scripts you have setup, understand what devices are registered in your RMM. It will then have the ability to find and run scripts to fix issues detailed in tickets. For example, if a user raises a ticket about not seeing a piece of software, Neo will search through your scripts and find the one that is most likely to fix the issue. It will then run the script on the device that is registered in your RMM.
Setting up your RMM with Neo is a simple process. You will need to generate API credentials for your RMM and then configure the integration in Neo.

Setup Guides

Datto RMM

Datto RMM provides comprehensive monitoring and management capabilities for MSPs. To integrate with NeoAgent, you’ll need to generate API credentials.
1

Enable API access

Navigate to Setup > Global Settings > Access Control and enable API access for your account.
2

Generate API keys

Go to Setup > Users, select a user, and generate API keys for authentication.
3

Configure in Neo Agent

Use your API Key and Secret Key to configure the integration in NeoAgent.

Complete Setup Guide

Follow Datto’s official documentation for detailed API setup instructions.

N-Able N-Sight RMM

N-Able N-Sight RMM offers cloud-based monitoring and management with powerful automation features.
1

Access API settings

Log into your N-Sight RMM dashboard and navigate to the API configuration section.
2

Generate API key

Create a new API key with the appropriate permissions for monitoring and automation.
3

Configure in Neo Agent

Set up the integration in Neo Agent.

Complete Setup Guide

Follow N-Able’s developer documentation for API key generation.

N-Able N-Central

N-Able N-Central provides enterprise-scale RMM capabilities with advanced reporting and automation.
1

Create API user

Set up a dedicated API user account with appropriate role-based permissions.
2

Configure in Neo Agent

Assign the necessary permissions for monitoring, alerting, and automation tasks.

Complete Setup Guide

Follow N-Able’s official documentation for creating API users.

NinjaOne

Coming soon…