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The Unassign Licenses tool allows Neo Agent to remove Microsoft 365 licenses from users.

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What It Does

When enabled, the agent can:
  • Remove M365 licenses from users
  • Support offboarding workflows
  • Free up licenses for reuse

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Settings

SettingDescription
Require technician approvalWhen enabled, the agent sends a Teams approval request before unassigning. Enabled by default.
The marketplace provider (Pax8, D&H, or Microsoft Partner Center) is automatically detected from the company’s configuration — no per-tool setup required.

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How to Use

Use as part of offboarding workflows: 
Remove all licenses before deleting the user account.
Remove unused licenses to free them for other users.
After unassigning, use Cancel Microsoft License to reduce the seat count and stop billing for unused seats.