Skip to main content
The Convert to Shared Mailbox tool allows Neo Agent to convert user mailboxes to shared mailboxes, typically during offboarding.

​
What It Does

When enabled, the agent can:
  • Convert user mailboxes to shared
  • Preserve mailbox content
  • Free up license after conversion

​
How to Use

Use as part of offboarding workflows: 
Convert the departing employee's mailbox to shared.
Preserve email history for the team to access.