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The Purchase Microsoft License tool allows Neo Agent to buy additional license seats through your configured marketplace provider (Pax8, D&H, or Microsoft Partner Center).
This tool increases the subscription seat count but does not assign the license to any user. Use Assign Microsoft Licenses separately to assign purchased seats to users.

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What It Does

When enabled, the agent can:
  • Purchase additional seats for any Microsoft 365 license SKU
  • Target a specific subscription when your provider has multiple subscriptions for the same license (e.g., separate Monthly and Annual subscriptions)
  • Auto-detect which marketplace provider to use based on the company’s configuration

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Subscription Targeting

Many MSPs maintain multiple subscriptions for the same license (e.g., an 80/20 yearly/monthly split, or separate month-to-month and annual-commitment subscriptions). The agent identifies the exact subscription to modify by calling List License Subscriptions first, which returns the subscription ID, billing term, commitment term, and seat count for each subscription.
The agent always calls List License Subscriptions before purchasing to get the marketplace subscription ID for the target subscription.

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Marketplace Provider Auto-Detection

The marketplace provider is automatically determined from the company’s configuration — you no longer need to select it per tool. Neo checks in this order:
  1. Pax8 — if a Pax8 marketplace company ID is configured
  2. D&H — if a D&H marketplace company ID is configured
  3. Microsoft Partner Center — if a Partner Center marketplace ID is configured, or as a fallback when Partner Center credentials are available

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Settings

SettingDescription
Require technician approvalWhen enabled, the agent sends a Teams approval request before purchasing. Enabled by default.

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Tool Dependencies

When you enable this tool, the following are automatically enabled:
  • List Microsoft Licenses — so the agent can look up available SKUs
  • List License Subscriptions — so the agent can discover subscriptions and get the subscription ID before purchasing
  • Request Technician Approval — when approval is enabled in settings

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How to Use

Use custom instructions to guide subscription selection: 
When purchasing Microsoft 365 Business Basic licenses:
- Buy 80% of seats on the Annual subscription
- Buy 20% of seats on the Monthly subscription

Always purchase licenses on the Monthly subscription unless
the ticket explicitly requests an annual commitment.