List License Subscriptions

The List License Subscriptions tool allows Neo Agent to query your marketplace provider for the subscriptions behind a specific license, showing subscription IDs, billing terms, commitment terms, and current seat counts.

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What It Does

When enabled, the agent can:

• List all provider subscriptions for a given license SKU
• Show the marketplace subscription ID for each subscription
• Show the billing term (payment frequency — e.g., Monthly, Annual) for each subscription
• Show the commitment term (contract duration — e.g., Monthly, 1-Year) for each subscription
• Show the marketplace seat quantity per subscription — the number of seats purchased/billed on that subscription record
• Show the marketplace seat total — the sum of seats across all of the provider’s subscriptions for the SKU
• Return the SKU ID and SKU part number so the agent can line the marketplace records up with the tenant’s Microsoft 365 licenses
• Identify which marketplace provider was queried (Pax8, D&H, Ingram Micro, Sherweb, or Microsoft Partner Center)

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Seat Counts and Reconciliation

The marketplace seat quantity on each subscription is an explicit seat count for that one subscription record — it is not a count of subscription records, and not the number of seats currently assigned to or used by end users. A single license SKU can have seats spread across several subscription records (or even several marketplace providers), so the marketplace seat total for a SKU can legitimately differ from the seat total Microsoft 365 reports for the same SKU. The agent reconciles the two using the returned SKU ID / SKU part number and treats each subscription record independently when purchasing or cancelling seats, rather than assuming the marketplace and Microsoft totals are identical.

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When It’s Used

This tool is called by the agent before purchasing or cancelling license seats, so it can get the marketplace subscription ID for the target subscription. It’s auto-enabled as a dependency of Purchase License and Cancel License.

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Billing Term vs Commitment Term

Microsoft’s New Commerce Experience (NCE) has multiple subscription types for each license. Two subscriptions can share the same billing term but differ in commitment: The commitment term is the key differentiator — it tells you whether a subscription is month-to-month (cancel anytime) or locked into an annual contract.

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Example Output

For a company with both month-to-month and annual-commitment subscriptions for Microsoft 365 Business Basic: Here the marketplace seat total is 100 (80 + 20). The agent uses the subscription ID to target the correct subscription when purchasing or cancelling seats, and reconciles the marketplace seat total against the tenant’s Microsoft 365 seat count via the SKU part number.