High-level roadmap. Timelines are estimates and may shift as we prioritize customer value and reliability.
Q1 2026
Q1 2026
Native 2-factor authentication
Require and process two-factor authentication for end-user actions and approvals. Including Phone Agent calls.Q1 2026
MCP server support for agents
Add Model Context Protocol support to plug in third-party tools and internal systems quickly.Q1 2026
Phone Agent: live call transcription and summaries
Real-time transcription, intent detection, and follow-up notes for support calls.Q1 2026
Schedule work in the future
Neo can schedule its work in the future. Useful for tickets that require action at some later date, such as user offboarding next Monday at 2:30 PM.Q1 2026
Ticket Analysis & ROI
Neo can intelligently search through an MSP’s ticket data, understand the types of tickets they work on, and provide ROI estimates if Neo were to work on those tickets.Q2 2026
Q2 2026
Memory
Agents can create their own memories and users can create memories too. Agents create memories when they run into things they should remember, such as a specific end-user being the authorized approver for an organization. Users can create memories globally that all agents should know, such as noting that a particular person is the service manager.Q2 2026
End user facing Teams bot
Enable end users to interact directly with Neo through Microsoft Teams for self-service support requests, status updates, and approvals.Q2 2026
SOC II Readiness
Independent attestation of Neo’s security controls to simplify your compliance audits and strengthen client trust.Q2 2026
License management: ShareWeb and Ingram Micro
Add ShareWeb and Ingram Micro integrations to expand license management options beyond Pax8, D&H, and Microsoft Partner Center.Q3 2026
Q3 2026