GitBook

GitBook holds your documentation: spaces of pages such as runbooks, process docs and client guides, changed through change requests that a person reviews and merges. Connect your GitBook organization once with a personal access token, and Neo agents can find and read your runbooks, and draft new or updated pages for your team to review.

What Neo can do with GitBook

• Search every space for a runbook, by customer and task, and read the page as markdown
• Answer a technician’s question in chat with the steps from your runbook, and a link to it
• Draft a new or updated page from a ticket’s outcome, a meeting note or a technician’s draft, in a change request, and ask a person to review it
• Merge a change request when your instructions or the technician say so, with a technician’s approval if you keep it on
• Read what visitors asked your docs site’s Ask AI, the documentation issues GitBook found, and the audit trail

Publishing waits for a technician in Helpdesk and IT Admin

Neo edits pages through change requests, and a change request is a draft until someone merges it. Merging sits in its own permission group, Publishing & Export: the Helpdesk and IT Admin profiles ask a technician before each merge, and Full Automation does not. A few writes in Spaces, Pages & Search change live content directly: applying a template, importing a website or running a translation into a space, and deleting a space. So for an agent that must only draft, keep Spaces, Pages & Search at Read Only, as Helpdesk does, and leave Publishing & Export off. Granting or changing access, changing who can see or edit a site or space without review, creating or changing a share link or visitor authentication, and installing an integration always ask a technician, in every profile; removing access and deleting a share link or a connection follow the group’s approval setting.

Who your customers are

GitBook’s API has no list of your customers: your spaces hold your own documentation. The agent finds a customer’s runbook by searching for the customer’s name, so there is no Organization Mapping tab.

Next steps