Setup Overview
Setting up the ConnectWise Asio integration involves two main steps:Generating API Credentials
Create API access credentials in your ConnectWise Asio portal with the required scopes for Neo Agent.
Connecting to Neo Agent
Configure the connection between your ConnectWise Asio system and Neo Agent using your API credentials.
Prerequisites
Before starting the integration setup, ensure you have:- Admin Access: Administrator credentials for the ConnectWise Asio portal
- API Access Permissions: Ability to generate API access keys in your organization
- Region Information: Know which ConnectWise Asio region your organization uses (US, EU, or AU)
ConnectWise Asio was formerly known as ITSupportPortal/Continuum. If your organization used either of these products, you’re already on ConnectWise Asio.
What Neo Can Do with ConnectWise Asio
When connected, Neo Agent gains visibility into your scripts and registered devices, enabling powerful automation capabilities:Script Discovery and Suggestions
Script Discovery and Suggestions
Neo can browse your script library and suggest relevant scripts based on ticket context:
- Intelligent suggestions — Recommend appropriate scripts to technicians based on ticket details
- Script discovery — Search and find relevant scripts from your library for specific issues
Coming Soon: Direct script execution from Neo Agent. Currently, Neo suggests scripts that technicians can then execute manually in ConnectWise Asio.
Device Management
Device Management
Access device information and perform management tasks:
- Device lookup — Find devices associated with tickets or end users
- Service management — Start, stop, or restart services on managed devices
- Hardware inventory — Access device specifications and configurations
Alert and Ticket Integration
Alert and Ticket Integration
Streamline alert handling and ticket workflows:
- Alert clearing — Automatically clear alerts after successful remediation
- Ticket updates — Update PSA tickets with script results and device information
- Escalation handling — Route complex issues to appropriate technicians
Available Actions
Neo Agent can perform the following actions through the ConnectWise Asio integration:| Category | Actions | Status |
|---|---|---|
| Devices | List devices, get device details and status | Available |
| Assets | Access hardware inventory and asset information | Available |
| Scripts | Search and suggest scripts to technicians | Available |
| Scripts | Execute scripts on devices, monitor job status | Coming Soon |
| Companies | Access company/client information | Available |
| Contacts | Access contact details | Available |
| Sites | Access site information and configurations | Available |
| Tickets | Access ticket information for device correlation | Available |
| Agents | List agents, retrieve agent information | Available |
Neo Agent uses the ConnectWise Asio API to perform these actions. Ensure your API credentials have the necessary scopes for the actions you want Neo to perform.