Automatically enabled when you configure Hornetsecurity permissions in your agent workflow.
What It Does
- Find the client from the Organization Mapping, or by its domain
- Search the client’s email log by user, sender, subject and date, and read one email’s detail and header
- Release a held email to its recipient, or release it and allow the sender in one step
- Add or remove allow and deny list entries for a client or one user
- Look up mailboxes, aliases and protected domains
How the agent releases an email
The agent searches the client’s email log for the email the ticket describes. If more than one email could match, it lists them and asks. It checks the result of every release, because Hornetsecurity reports success per email. When it releases an email classified as a threat, it names the classification on the ticket.Permission Groups
No operation always waits on a technician: each group follows the approval setting you give it, and the Helpdesk profile asks for approval on every quarantine action and list edit.