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Hornetsecurity 365 Total Protection filters email for your clients. The same platform is sold as Proofpoint 365 Total Protection. The most common ticket it causes is “an email I need was held, please let it through”. Connect Hornetsecurity to Neo and your agents can find the held email, release it to the user, and allow the sender, from the ticket. Nobody opens the Control Panel.
Hornetsecurity uses one API access token per MSP. Connect it once and every agent you enable can use it, with permissions you control per agent.

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What Neo can do with Hornetsecurity

Emails

Search a client’s email log: who sent it, when, how it was classified (spam, threat, content), and whether it was delivered, with the reason.

Quarantine Actions

Release a held email to its recipient, release it and allow the sender in one step, or reclassify it. Deleting an email always waits on a technician.

Allow & Deny Lists

Add a sender, domain or IP address to a client’s or a user’s allow list or deny list, and remove an entry.

Customers

Find the client behind a ticket by its domain, and list the clients under your partner account.
Mailboxes and Domains are also available, read only: a client’s protected mailboxes, aliases and domains.

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Next steps

Connect Hornetsecurity

Save an API access token in Neo and choose what each agent can do.