Automatically enabled when you configure Mailprotector permissions in your agent workflow.
What It Does
- Add and remove allow and block rules for a sender address or domain, for one user, a user group, a domain or a whole customer
- Read the quarantine at every level, with why each message was held, and release chosen messages
- Read message logs: whether a message was delivered, held, bounced or encrypted, and why
- Find a user by address, and add, change and remove users, user groups and aliases
- Read each domain’s user syncs and their schedule, turn a sync or its schedule on, and set how often it runs
- Read and change services (Bracket, SafeSend, SecureStore, XtraMail), domains and mail routing, settings and managers, and read statements
Permission Groups
Neo always asks a technician before it deletes a customer, a domain or a user group, turns a service off, or sets a password or secret, whatever the group’s approval setting. It never releases a level’s whole quarantine at once, and never deletes your reseller account. On a ticket, the agent works only on the Mailprotector customer mapped to the ticket’s company.