Automatically enabled when you configure ITGlue permissions in your agent workflow. No manual toggle needed.
What It Does
- Look up organizations, contacts, configurations, and documentation
- Create and update documents based on ticket resolutions
- Manage flexible assets and their custom fields
- Retrieve passwords (with technician approval)
- Update configuration items and interfaces
- Access any IT Glue API endpoint with permission-group-based access control
Permission Groups
| Permission Group | What It Covers |
|---|---|
| Organizations | Organizations, locations, domains, related items |
| Contacts | Contacts and contact types |
| Documents | Documents, sections, images, checklists, attachments |
| Flexible Assets | Flexible asset records |
| Flexible Asset Types | Asset type schemas and field definitions |
| Configurations | Configuration items, types, statuses, interfaces |
| Passwords | Passwords, folders, and categories |
Access Profiles
Read Only
Read Only
All groups Read Only. Agent can look up any resource but cannot modify.
Documentation Manager
Documentation Manager
Documents, Flexible Assets, and Contacts at Read/Write. Everything else Read Only.
Full Access
Full Access
All groups Read/Write with delete enabled. Password writes still require technician approval.
Safety Controls
| Control | Behavior |
|---|---|
| Technician-in-the-Loop | Require human approval for writes — configurable per group |
| Password protection | All password writes always require approval, regardless of settings |
| Organization safety | Agents can never delete organizations |
| Delete control | Delete permissions off by default, must be explicitly enabled |
How to Configure
Connect IT Glue
Connect your IT Glue API key in the Neo Dashboard.
Configure permissions
In your agent workflow’s Integrations tab, choose an access profile or customize each permission group.