The Hudu API tool gives Neo agents direct access to the Hudu REST API — read, create, update, and delete Hudu resources during ticket resolution.Documentation Index
Fetch the complete documentation index at: https://docs.neoagent.io/llms.txt
Use this file to discover all available pages before exploring further.
Automatically enabled when you configure Hudu permissions in your agent workflow. No manual toggle needed. See the Hudu integration page for the full permission model.
What It Does
- Look up companies, articles, assets, and procedures
- Create and update knowledge base articles based on ticket resolutions
- Manage asset records and their structured fields
- Browse asset layouts (schemas) and documentation folders
- Read and manage network infrastructure documentation — networks, VLANs, IPAM, racks
- Retrieve passwords (with technician approval)
- Access any Hudu API endpoint with permission-group-based access control
Permission Groups
| Permission Group | What It Covers |
|---|---|
| Companies | Companies, relations, activity logs, matchers, integration cards |
| Articles | Knowledge base articles, procedures, uploads, public photos |
| Assets | Asset records — structured data entries created from asset layouts |
| Asset Layouts | Asset layout definitions — the schemas that define asset structure |
| Passwords | Asset passwords and password folders |
| Folders | Documentation folders for organizing articles |
| Infrastructure | Networks, VLANs, VLAN zones, IP addresses (IPAM), rack storages |
| Websites | Monitored website entries — uptime and SSL tracking |
Access Profiles
Read Only
Read Only
All groups Read Only. Agent can look up any resource but cannot modify.
Documentation Manager
Documentation Manager
Articles, Assets, Folders, and Websites at Read/Write. Everything else Read Only.
Full Access
Full Access
All groups Read/Write with delete enabled. Password writes still require technician approval; company deletion is always blocked.
Safety Controls
| Control | Behavior |
|---|---|
| Technician-in-the-Loop | Require human approval for writes — configurable per group |
| Password protection | All password writes always require approval, regardless of settings |
| Company safety | Agents can never delete companies |
| Delete control | Delete permissions off by default, must be explicitly enabled per group |
How to Configure
Connect Hudu
Connect your Hudu instance with an API key in the Neo Dashboard.
Configure permissions
In your agent workflow’s Integrations tab, choose an access profile or customize each permission group.