Automatically enabled when you configure Hudu permissions in your agent workflow. No manual toggle needed. See the Hudu integration page for the full permission model.
What It Does
- Look up companies, articles, assets, and procedures
- Create and update knowledge base articles based on ticket resolutions
- Flag new articles for technician review
- Manage asset records and their structured fields
- Browse asset layouts (schemas) and documentation folders
- Read and manage network infrastructure documentation — networks, VLANs, IPAM, racks
- Retrieve passwords (with technician approval)
- Access any Hudu API endpoint with permission-group-based access control
Permission Groups
Each group has an access level: Disabled, Read Only, or Read/Write.
Hudu can ignore the draft setting on an article an agent creates, so the agent cannot confirm that the article is a draft. To have the agent mark new articles for review, create a flag type in Hudu (for example Needs Review), set Companies to Read/Write, because Hudu flags sit in that group, and tell the agent in its instructions to flag each new article for review. You find the flagged articles on Hudu’s Flag Review page.
Access Profiles
Read Only
Read Only
All groups Read Only. Agent can look up any resource but cannot modify.
Documentation Manager
Documentation Manager
Articles, Assets, Folders, and Websites at Read/Write. Everything else Read Only.
Full Access
Full Access
All groups Read/Write with delete enabled. Password writes still require technician approval; company deletion is always blocked.
Safety Controls
How to Configure
1
Connect Hudu
Connect your Hudu instance with an API key in the Neo Dashboard.
2
Configure permissions
In your agent workflow’s Integrations tab, choose an access profile or customize each permission group.
3
Set approval requirements
Decide which permission groups require technician approval for writes.