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Lenovo’s eSupport API is Lenovo’s official source of warranty and support data. Connect it, and Neo agents read, for any Lenovo serial number, whether the machine is in warranty, each warranty and service contract with its end date, and where and when it shipped. A dashboard or a scheduled agent reads a whole client’s fleet at once, so you see which servers and other hardware need a warranty check, a renewal or a replacement next quarter.

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What Neo can do with Lenovo

  • Warranty by serial: whether a machine is in warranty, each base, upgrade and extended warranty with its start and end date, the purchase and ship date, and the country it shipped to, for one serial or up to 1,000 in one lookup
  • Service contracts: the contracts on a machine with their SLA and status, and the machines on a contract
  • Upgrades: whether Lenovo offers a warranty upgrade for a machine, and the warranty options it sells in a country
  • Product and parts: the model behind a serial, its specifications, service parts, accessories, drivers and BIOS updates
  • Repairs and cases: Lenovo cases and repair orders for a machine, service providers, and opening a support case with Lenovo
When Lenovo has no data for a serial, or the check fails, Neo reports the machine as not verified, never as covered. See Lenovo API for the permission groups.

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Next steps

Connect Lenovo

Get a ClientID from Lenovo and save it in Neo.