1. Get an HP Warranty API key
HP gives access to its Warranty API on request.1
Request access
Sign in to the HP Developers Portal and request access to the HP Warranty API for your company. If you do not get an answer, write to warrantyapi.customers@hp.com or ask your HP account manager.
2
Copy the key and secret
When HP approves the app, copy its API Key (also called Client ID) and API Secret (Client Secret).
2. Add the key in Neo
1
Open Integrations
In the Neo Dashboard, open Integrations and find the HP Warranty card, under Customer Success.
2
Save the key
Paste the API Key and the API Secret and click Save. Neo signs in to HP with them before saving, so a wrong key, or an app HP has not approved yet, is rejected straight away.
3. Turn HP Warranty on
Open the agent, go to its Tools & Settings tab, click Customer Success, and expand the HP Warranty block. Pick the Read Only profile, or set Warranty Lookups to Read Only. For a dashboard, turn on HP Warranty in the dashboard’s integrations the same way.Serial numbers and product numbers
Neo takes the serial numbers from your PSA’s configuration items or your RMM’s device audit. HP matches most devices on the serial number alone. For some it also needs the HP product number (like2U740AV), which is on the device’s label. A device HP cannot match shows as not verified; add its product number to the configuration item and check again.
Example: a lifecycle dashboard
Ask Neo Support to extend your lifecycle dashboard like this:For each HP device that is not a workstation, check its warranty with HP on every refresh. Show the coverage, the end date, the source and the check time. Show a device HP could not check as not verified.See HP Warranty API for what an agent can read.