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Dell’s Warranty API, part of Dell TechDirect, answers for each Dell service tag what the system is, when it shipped, and its warranty and support entitlements with their service level and end dates. Connect it, and Neo agents and dashboards can show which of your customers’ Dell servers, storage and PCs leave warranty in each coming quarter, and note a device’s coverage on its ticket.

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What Neo can do with Dell Warranty

  • Coverage by service tag: each entitlement’s service level (such as ProSupport or next business day on site), its start and end date, and whether it came with the system or was bought later
  • Up to 100 tags in one call: a whole customer’s Dell hardware is checked at once
  • The system: the model, the product line (PowerEdge, PowerVault, Latitude, OptiPlex and others), the ship date and the country
  • Parts: the parts the system shipped with, one tag at a time
  • Live dashboards: a dashboard asks Dell again on every refresh, and shows a tag Dell did not confirm as not verified, never as covered
Dell’s Warranty API says nothing about whether a warranty can be extended, so Neo never shows an extension as confirmed. Ask Dell or your Dell partner for an extension quote. See Dell Warranty API for the permission group.

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Next steps

Connect Dell Warranty

Get a Warranty API key in Dell TechDirect and save it in Neo.