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You connect Crewhu once at the MSP level, with one API token for your Crewhu account.

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1. Make the API token

In Crewhu, open Settings → General → Integrations, turn on Open API, and add an Open API access token named Neo. Copy the token. Keep it out of email and chat: anyone who has it can read your survey results. Neo calls Crewhu at https://api.crewhu.com with the token in the X_CREWHU_APITOKEN header. To let Neo send contest results, an admin also turns on contest updates via API under Settings → Contests.

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2. Add the token in Neo

1

Open Integrations

In the Neo Dashboard, open Integrations and find the Crewhu card, under Customer Success.
2

Save the token

Paste the API token and click Save settings. Neo checks it against Crewhu before saving, so a wrong or inactive token is rejected straight away.

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3. Turn Crewhu on per agent

Open the agent, go to the Integrations section, and pick an access profile for the Crewhu block, or set each area yourself: See Crewhu API for the profiles and what the agent can read and send.