Datto BCDR is a different product from Datto RMM, with its own API key. To connect Datto RMM, see Datto RMM.
What Neo can do with Datto BCDR
BCDR Appliances
Find the appliance from a Datto alert ticket. Read its last check-in, storage and active alerts, and the last backups of each protected machine with Datto’s screenshot verification result.
Endpoint Backup
Read Endpoint Backup for PCs and Direct-to-Cloud agents and their last backups. Set an agent’s bandwidth limit.
Activity Log
See who changed an appliance, agent or client in the Partner Portal, and when.
SaaS Protection
Check whether a user’s mailbox, OneDrive or site is backed up and when it last ran. License, pause or unlicense seats.
Your clients are mapped automatically
Neo matches your Datto organizations to the companies in your PSA and keeps the mapping on the Datto BCDR card’s Organization Mapping tab, refreshed on each PSA metadata sync. Neo finds the organizations on your appliances, Endpoint Backup clients and SaaS Protection customers. Matching starts with the name: exact, then after stripping a legal-form suffix (Ltd, Inc, LLC). Then comes the domain: a SaaS Protection domain that matches the website on a PSA company. Last comes an AI match for the long tail. A name match, or one you confirm, is handed straight to your agents, so they find the right client’s appliances. A domain match or an AI match is not handed to your agents automatically. It shows on the Organization Mapping tab, where you can confirm or correct it. Anything Neo could not match stays unmapped and visible on the same tab, where you can set the right company by hand. A mapping you set by hand survives every later sync.Next steps
Connect Datto BCDR
Create an API key in the Datto Partner Portal and save it in Neo.