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Datto RMM integration enables Neo Agent to access your scripts, devices, and alerts for powerful automation capabilities.

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Prerequisites

Before starting the integration setup, ensure you have:
  • Admin Access: Administrator access to your Datto RMM portal
  • API Access Enabled: Ability to enable API access in Global Settings
  • User Management: Permissions to create or modify users and generate API keys

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Setup Guide

1

Enable API access

Navigate to Setup → Global Settings → Access Control and enable API access for your account.
API access must be enabled at the account level before individual users can generate API keys.
2

Generate API keys

Go to Setup → Users, select a user (or create a dedicated API user), and generate API keys for authentication.When applying Security levels, configure the following:
SettingValue
Component LevelSuper (5)
Security Levelsadministrator
Default security leveladministrator
Datto RMM Security Settings
Make note of both the API Key and Secret Key as you’ll need these to configure the integration in Neo Agent.
3

Configure in Neo Agent

Navigate to the Neo Agent Dashboard and select Datto RMM from the RMM integrations.Enter your credentials:
  • API Key: The API key generated from your Datto RMM user
  • Secret Key: The secret key associated with your API key
  • API URL: Your Datto RMM API endpoint (based on your region)
4

Test and save

Neo Agent will validate your credentials and establish the connection. Once successful, save the configuration.
A successful connection allows Neo to access your scripts, devices, and alerts.

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API Regions

Datto RMM uses different API endpoints based on your region. Select the appropriate URL when configuring:
RegionAPI URL
US (Concord)https://concord-api.centrastage.net
US (Pinotage)https://pinotage-api.centrastage.net
US (Merlot)https://merlot-api.centrastage.net
US (Syrah)https://syrah-api.centrastage.net
EU (Zinfandel)https://zinfandel-api.centrastage.net
EU (Vidal)https://vidal-api.centrastage.net
You can find your region by looking at the URL when logged into Datto RMM. The region name appears in the domain.

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Known Limitations

Neo Agent cannot automatically resolve variables where the type is “Selection” in Datto RMM due to a limitation in the Datto RMM API.It’s recommended to avoid using “Selection” type variables when you want Neo to automatically run scripts and choose the right variables.If you must use Selection variables, provide Neo with custom instructions to handle the mapping:
For the variable named "InstallType", we have the following mapping and
you must only choose the value for each mapping which makes sense:
- Silent Install: 1
- Interactive Install: 2
- Repair: 3
Datto RMM Selection Variable Example

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What Neo Can Do

With Datto RMM connected, Neo Agent can:
  • Browse and search your script library
  • Execute scripts on specific devices
  • Monitor job status and results
  • Take automated actions based on script outcomes
  • Look up devices by name, serial number, or other identifiers
  • Access device details and specifications
  • View installed software and services
  • Check device status and alerts
  • Receive and process RMM alerts
  • Clear alerts after successful remediation
  • Correlate alerts with PSA tickets

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External Resources

Datto RMM API Documentation

Official Datto documentation for detailed API setup and reference.