Automatically enabled when you configure Wizer permissions in your agent workflow.
What It Does
- Find the client’s Wizer company from the Organization Mapping, or from your partner customer list
- Add users to a client’s training, disable, rename, and move them between groups and departments
- Start a course for a client, or share your own custom course with them
- Read per-user progress for courses, policies, monthly videos and phishing exercises
How the agent assigns training
Wizer assigns a course to a client company, usually to its groups or departments. To put a user on a course, the agent adds the user to the client and to the group or department the course targets. Before it starts a course, it checks that the client does not already run that course. A batch start always names its clients.Permission Groups
No operation always waits on a technician: each group follows the approval setting you give it, and the Helpdesk profile asks for approval on every write.