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The common uses are quoting PCs for a ticket (“quote a replacement for this laptop, good, better and best, in stock at D&H”), a product lookup in chat (“price and stock for D&H part 52T”), and order status (“where is PO 48213?”).
Automatically enabled when you configure D&H Hardware permissions in your agent workflow.

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What It Does

  • Read your price and the stock in each D&H branch, for up to 25 parts in one call (up to 50 for price alone or stock alone)
  • Look up one product by D&H or manufacturer part number: the D&H item number, description, estimated retail price, rebate, volume price and stock
  • Read orders by PO, D&H order or invoice number, with their status, lines, invoice total, shipments, tracking and serial numbers
  • Place an order on your D&H account, shipped to your address or, for a drop-ship account, to your client
This is D&H’s XML integration. Cloud subscriptions and seats bought through the D&H Cloud Marketplace use the D&H integration. D&H’s XML integration has no keyword or spec search: Neo finds models with Web Search and looks each one up at D&H by its manufacturer part number.

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Permission Groups

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Access Profiles

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Safety Controls